Thursday, 29 May 2014

Will I Tip You? Exceptional Service

Dear Service Industry Workers,

Do you want to know why I'll tip you MORE the industry standard?
You probably do some of the following:
  • I get greeted with a smile and am made to feel welcome.
  • There's not a cell phone in site. You didn't have one in front of you when I walked in, and if a computer is in front of you, it's open to something that looks like work (and not Facebook).
  • You approach me and ask me if there is anything you can help me with.
  • You think about what I will need and address it before I ask - cold day outside and door wide open: "Can I close the door for you? That breeze looks like it's whipping inside and making you all cold". Glass of water has a few sips left: "Can I get you another drink?".
  • You attend to my most absurd requests with a helpful attitude. "I haven't heard of that restaurant down the street, but let me check with someone and see if it's good." "You're looking for a doctor, even though this is a restaurant? Let me call my manager for a recommendation." "You're wanting the greek salad, without tomato or cucumber? No problem. Can I add some dressing on the side?"
  • On my 3rd or 4th visit that week, I'm greeted by name and asked if I would like to start off with your usual insert-name-of-favourite-drink-here.
  • I leave thinking "Wow, he/she was so helpful. I can't believe the service at that place. I'm definitely recommending it to all of my friends."

If you've missed the other posts in this series, click here and here to see them.

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